It's the ergonomics, stupid!

September 19th, 2007

Who likes to stand out in a crowd?

Apparently (and interestingly):

“The goodie two shoes, jocks, athletes, or other “good” kids are now going to Facebook. These kids tend to come from families who emphasize education and going to college. They are part of what we’d call hegemonic society. They are primarily white, but not exclusively. They are in honors classes, looking forward to the prom, and live in a world dictated by after school activities.

MySpace is still home for Latino/Hispanic teens, immigrant teens, “burnouts,” “alternative kids,” “art fags,” punks, emos, goths, gangstas, queer kids, and other kids who didn’t play into the dominant high school popularity paradigm. These are kids whose parents didn’t go to college, who are expected to get a job when they finish high school. These are the teens who plan to go into the military immediately after schools. Teens who are really into music or in a band are also on MySpace. MySpace has most of the kids who are socially ostracized at school because they are geeks, freaks, or queers.”

Or so says Danah Boyd in her essay “Viewing American class divisions through Facebook and MySpace”. Please note the title of this post is a pun on a famous political rebuttal, not a comment on the intelligence of Danah Boyd or her thesis.

The idea there is a class divide online is an interesting thesis, but her argument as to why this is happening is a little… strange.

“Most teens who exclusively use Facebook are familiar with and have an opinion about MySpace. These teens are very aware of MySpace and they often have a negative opinion about it. They see it as gaudy, immature, and “so middle school.” They prefer the “clean” look of Facebook, noting that it is more mature and that MySpace is “so lame.” What hegemonic teens call gaudy can also be labeled as “glitzy” or “bling” or “fly” (or what my generation would call “phat”) by subaltern teens. Terms like “bling” come out of hip-hop culture where showy, sparkly, brash visual displays are acceptable and valued. The look and feel of MySpace resonates far better with subaltern communities than it does with the upwardly mobile hegemonic teens. This is even clear in the blogosphere where people talk about how gauche MySpace is while commending Facebook on its aesthetics. I’m sure that a visual analyst would be able to explain how classed aesthetics are, but aesthetics are more than simply the “eye of the beholder” - they are culturally narrated and replicated. That “clean” or “modern” look of Facebook is akin to West Elm or Pottery Barn or any poshy Scandinavian design house (that I admit I’m drawn to) while the more flashy look of MySpace resembles the Las Vegas imagery that attracts millions every year. I suspect that lifestyles have aesthetic values and that these are being reproduced on MySpace and Facebook.”

I think she’s almost right. The problem is, the kids don’t know how to verablise what they mean and she doesn’t know enough about Human Computer Interaction to name it.

I don’t think it’s aesthetics that makes the difference, but ergonomics. Yes, it’s possible to customise MySpace pages to an endless degree and make it look gaudy, but most people don’t or when they do tend to keep it low-key (a point that Boyd brings up, and further analyses in terms of social divides).

However it is the ergonomics of the software that marks the real difference between the two sites.

Facebook is a simple, structured application. The control of the interface and how it works is in most part in the hands of the developers. The users are not invited to ‘improve it’ outside of the Developer API. MySpace allows the audience to tinker to their heart’s content but doesn’t allow the structured ‘plugging in’ of 3rd-party applications preferring to keep everything home-grown.

I would argue that Facebook is more ‘left brain’ and MySpace more ‘right brain’ in their approaches. Facebook supports a sequential way of thinking, learning the interface step-by-step and ‘climbing up in knowledge’ as they go. What you think of as ‘Facebook’ might be different to what I think of, as we will have taken different approaches in building up our knowledge of what it is, and what it is capable of. MySpace on the other hand is more ‘holistic’ and supports the notion of understanding the general concept in one go straight away and then learning the specifics. It is unlikely that we will have different understandings of what MySpace fundamentally is.

I would have predicted therefore, that those good at languages, mathematics, science, analytical thinking and structured learning would be drawn towards Facebook. Meanwhile, musicians, artists, those who like to daydream and imagine would be drawn more towards MySpace. Both have a place, both have fans and critics.

How to explain the class divide? It’s there but it’s a correlation, not a causation. It may be that children from higher-income households are likely to have genetically inherited structured thinking: the household is higher-income because those skills are more richly rewarded in the job market.

It’s also likely (given we’re talking about teens here) that peer group pressure is going to determine choice: who wants to be the only kid in the group on one social network when everybody else is on another? If you hang out with people who like to conform, they’re likely to be on Facebook. If you hang out with people who like to write poetry, they’re more likely to be on MySpace. If you want to carry on hanging out with them - especially in the cruel World that is governed by US High School cafeteria politics - you’d best turn to the same page they’re on. Or else.

This ‘where my friends are’ factor is critical in this space, for reasons that should be obvious.

Either way, I think it’s way too early to make a clear call on this: whilst teens are dominant on the networks right now, they’re going to grow up and it’s what happens then that is going to give us a better idea of causation and correlation around application choice. Right now, peer pressure within the demographics Boyd is talking about is too big a factor to call it a fair and even fight.